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Notice
This website is not an authorized distributor of Herbalife. The products available for purchase on https://herbalifeindiashop.com/ are sold independently, and we make no claims to the contrary. If you have any concerns about your order or our services, please contact us at info@herbalifeindiashop.com.
Overview
Thank you for choosing Herbalife India Shop. Our goal is to provide you with premium products and excellent customer service. However, if you are not completely satisfied, we have established a clear refund and returns policy to ensure your peace of mind.
Refund Policy
We offer full refunds for products that meet the following criteria:
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within 24 hours of delivery. We will arrange for the return of the product and offer a full refund or replacement, based on your preference.
Incorrect Items Shipped
If you receive a product different from what you ordered, please notify us within 24 hours of delivery. We will arrange for the return of the incorrect product and promptly dispatch the correct item or provide a full refund.
Returns Policy
For products that are not damaged, defective, or incorrect, we accept returns under the following conditions:
Unopened and Unused Products
If you decide not to use the product and it remains unopened and unused, you may return it within 5 days of purchase for a refund. The product must be in its original packaging and in resalable condition.
Change of Mind Returns
If you change your mind after making a purchase, you can return the unopened and unused product within 5 days of the purchase date for a refund. The product must be in its original packaging and in resalable condition.
Initiating a Refund or Return
To initiate a refund or return, please follow these steps:
- Contact our customer support team via email at info@herbalifeindiashop.com. Provide your order number, reason for the refund or return, and any relevant details.
- Our customer support team will guide you through the return process, provide a return authorization, and give instructions on how to ship the product back to us.
- Securely pack the product, including a copy of the purchase receipt and the return authorization, and send it to the address provided by our customer support team.
Refund Process
Upon receiving and inspecting the returned product, we will process your refund within 7 days. Refunds will be issued through the original payment method used for the purchase. Please note that the refund may take additional time to reflect in your account, depending on your financial institution’s policies.
Items Not Eligible for Refund
Certain products may not qualify for refunds or returns due to health and safety regulations. This includes, but is not limited to, personal care items, food products, and perishable goods.
Contact Us
If you have any questions or concerns about our refund and returns policy, don’t hesitate to contact our customer support team at info@herbalifeindiashop.com.
Last Updated: 15/02/2024